Accessibility

Last updated: 22 June 2026

Accessibility matters to us twice over: the site itself should be easy to use for everyone, and the toilet information should help people who depend on accessible facilities find the right one. We take both seriously.

Our aim

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, and to design first for someone using one hand on a phone, outdoors, perhaps in a hurry.

What we’ve built in

• Large, glove-friendly tap targets, with the main actions sized generously.
• Text and colours chosen to meet AA contrast levels.
• Status shown as a dot and a word together, so it never relies on colour alone.
• Animations that respect your device’s “reduce motion” setting.
• Clear labelling so the site works with screen readers and keyboard navigation.

Accessibility in the toilet data

Where we have it, each toilet shows whether it has step-free wheelchair access, grab rails, baby changing, a Changing Places facility, a hearing loop, and whether it’s free. You can filter to show only toilets that match what you need. This information is a core part of the data, not an afterthought.

One honest caveat: accessibility details come from open data and community reports, so they can be incomplete or out of date. Please check before you set out, and if you find something wrong, use the “Suggest an update” button on the toilet’s page so we can put it right for the next person.

Known limitations

The interactive map is provided by a third party and may not fully meet our standards in every respect. Coverage of accessibility fields varies by area, as we only show what the data records. We’re working to improve both.

Tell us about a problem

If you hit an accessibility barrier anywhere on the site, please tell us so we can fix it. Email hello@spendapenny.uk with what happened and the page you were on, and we’ll do our best to help and to put it right. You can also reach us via our contact page.